Terms & Conditions

  1. Welcome to Fountains.lk. These terms and conditions outline the rules and regulations for the use of Fountains.lk’s Website.

    Fountains.lk is located at: 85B, Pagoda Road, Nugegoda, Sri Lanka.

    By accessing this website we assume you accept these terms and conditions in full. Do not continue to use (Fountains.lk)’s website if you do not accept all of the terms and conditions stated on this page.

    The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: Client, You and Your refers to you, the person accessing this website and accepting the Company’s terms and conditions. The Company, Ourselves, We, Our and Us, refers to our Company. Party, Parties, or Us, refers to the Client and ourselves, or the Client or ourselves.

    All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of (Address).

    Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Return Process

  1. To initiate a return:

    1. Contact our customer support team at [your email/contact] within 7 days of receiving the product.

    2. Provide order details and reason for return.

    3. If eligible, we will provide return shipping instructions.

    4. The customer is responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 7-10 business days.
  • Refunds will be issued via the original payment method. If payment was made via cash on delivery, a refund will be processed through bank transfer or store credit.
  • Shipping charges are non-refundable.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email/contact].

Cancellations

  • Orders can be canceled before shipment for a full refund.
  • Once shipped, cancellations are not allowed, and you must follow the return process.

Contact Us

If you have any questions regarding our Returns & Refunds Policy, please contact us:

  • Email: info@fountains.lk

  • SALES HOTLINE

    (+94) 705 345 345

  • SERVICE HOTLINE

    (+94) 701 81 61 61

  • HOTLINE

    (+94) 112 87 87 57

  • Address: 85B, Pagoda Road, Nugegoda, Sri Lanka.

We appreciate your trust in Fountains.lk and strive to provide the best shopping experience!