Returns & Refunds Policy
Exchange or Return of Goods
- You have 7 days from the date of receiving your item to request a return.
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To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging with all accessories and manuals.
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Accompanied by the receipt or proof of purchase.
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Certain items are non-returnable, including:
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Software, downloadable digital products, and gift cards.
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Perishable or consumable goods (e.g., ink cartridges, batteries).
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Items that have been damaged due to misuse or improper handling.
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Return Process
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To initiate a return:
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Contact our customer support team at [your email/contact] within 7 days of receiving the product.
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Provide order details and reason for return.
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If eligible, we will provide return shipping instructions.
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The customer is responsible for return shipping costs unless the item received is defective or incorrect.
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Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 7-10 business days.
- Refunds will be issued via the original payment method. If payment was made via cash on delivery, a refund will be processed through bank transfer or store credit.
- Shipping charges are non-refundable.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email/contact].
Cancellations
- Orders can be canceled before shipment for a full refund.
- Once shipped, cancellations are not allowed, and you must follow the return process.
Contact Us
If you have any questions regarding our Returns & Refunds Policy, please contact us:
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Email: info@fountains.lk
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SALES HOTLINE
(+94) 705 345 345
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SERVICE HOTLINE
(+94) 701 81 61 61
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HOTLINE
(+94) 112 87 87 57
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Address: 85B, Pagoda Road, Nugegoda, Sri Lanka.
We appreciate your trust in Fountains.lk and strive to provide the best shopping experience!